Web Admin and Web iFolder Issues

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Doug Smith

Aug 19, 2010 7:09 PM

139. Web Admin and Web iFolder Issues

Hi all,

I just got iFolder 3.8 installed and integrated with Active Directory. The Windows and Mac clients work just fine and are syncing happily, but I am having issues with web access. I am using SSL, by the way.

First, my issues with iFolder Administration: I can login just fine, and the Users tab comes up quickly. I can browse through the pages of users. If I click on a user, however, my web browser just sits in a "waiting for <URL>" status for a few minutes, and finally times out with this message:

Exception detail:

Exception type: HttpException

The request timed out.

Not very helpful, I realize. This happens in IE, Firefox, and Chrome, both locally on the iFolder server and via my PC on the same LAN as the server. The Users tab, Servers tab, and Reports tab all come up quickly, but again, if I click on anything within those tabs, I get the timeout. If I click on the System or iFolders tab, I also get the timeout.

Regarding web access to iFolder, I cannot login at all. Upon entering my username and password, the browser spins its wheels for a while before asking me to "Please re-enter your username and password." I have looked in the Simias.log and the Apache logs, and haven't seen anything obvious. When attempting to access the problematic portions of the Web Admin, I see a bunch of "Get" messages (i.e.: GetSystem, GetHomeServer, etc.), and no errors. When trying to login to iFolder, I see my user get successfully authenticated in the log.

Here is the section of the log from when I tried to login to iFolder via the web. Thank you for any suggestions!

2010-08-19 12:00:35,671 [-1234199664] DEBUG Simias.Security.Web.AuthenticationModule - In verify[rincipalfromrequest: soapmethod is GetAuthenticatedUser

2010-08-19 12:00:35,673 [-1234199664] DEBUG Simias.DomainProvider - domainID 06c788c3-6973-4eb0-bc3c-31d9593ede34

2010-08-19 12:00:35,673 [-1234199664] DEBUG Simias.Server.Authentication - Authenticate called

2010-08-19 12:00:35,694 [-1234199664] DEBUG Simias.ADLdapProvider.User - VerifyPassword for: doug00

2010-08-19 12:00:35,730 [-1234199664] INFO Simias.Server.Authentication - Authenticated User iS : 0e15bac2-4e31-47c8-9aa9-ad88826e8335:doug00 Success

2010-08-19 12:00:35,742 [-1234199664] DEBUG Simias.Server.Authentication - id.Auth : localhost ip is :https://ifolder.widgets.com/simias10

2010-08-19 12:00:35,742 [-1234199664] DEBUG Simias.Server.Authentication - id.Auth : this persons homeadd ip is :https://ifolder.widgets.com/simias10

2010-08-19 12:00:35,748 [-1234199664] DEBUG Simias.Storage.Collection - Member Count 1 Owner Count 0

2010-08-19 12:00:35,748 [-1234199664] DEBUG Simias.Storage.Collection - Current Owner ID e78e1855-1faf-4675-96df-d7abc71e2f2b Name ifadmin

2010-08-19 12:00:35,749 [-1234199664] DEBUG Simias.Storage.Collection - Node Owner ID 0e15bac2-4e31-47c8-9aa9-ad88826e8335 Name doug00 Owner false

2010-08-19 12:00:35,749 [-1234199664] DEBUG Simias.Storage.Collection - Member Count 1 Owner Count 1

2010-08-19 12:00:35,784 [-1320547440] DEBUG Simias.Server.Catalog - Member 0e15bac2-4e31-47c8-9aa9-ad88826e8335 modified in collection 06c788c3-6973-4eb0-bc3c-31d9593ede34

2010-08-19 12:00:35,789 [-1234199664] DEBUG iFolder.WebService.iFolder - Before return

2010-08-19 12:00:35,824 [-1242035312] DEBUG Simias.Security.Web.AuthenticationModule - The web method is: GetHomeServerForUser

2010-08-19 12:00:42,075 [User Move thread] DEBUG Simias.UserMovement.iFolderUserMove - UpdateUserMoveQueue: Updating user Reprovision queue, There are 0 users to be Reprovisioned

2010-08-19 12:01:12,077 [User Move thread] DEBUG Simias.UserMovement.iFolderUserMove - UpdateUserMoveQueue: Updating user Reprovision queue, There are 0 users to be Reprovisioned

2010-08-19 12:01:42,100 [User Move thread] DEBUG Simias.UserMovement.iFolderUserMove - UpdateUserMoveQueue: Updating user Reprovision queue, There are 0 users to be Reprovisioned

2010-08-19 12:01:44,361 [-1236305008] DEBUG Simias.Security.Web.AuthenticationModule - The web method is:

2010-08-19 12:01:44,362 [-1236305008] DEBUG Simias.Sync.Http.HttpService - StartSync: requester is : 4a845d5c-eb71-4a46-bfeb-670b88cf7d39

2010-08-19 12:01:44,365 [-1236305008] DEBUG Simias.Sync.Log - started syncservice

2010-08-19 12:01:44,369 [-1236305008] DEBUG Simias.Sync.Log - In Getlock

2010-08-19 12:01:44,369 [-1236305008] DEBUG Simias.Sync.Log - Acquired Lock count = 1

2010-08-19 12:01:44,369 [-1236305008] DEBUG Simias.Sync.Log - Out of get lock

2010-08-19 12:01:44,370 [-1236305008] DEBUG Simias.Sync.SyncService - BeginListChangedNodes End. Found 0 changed nodes.

2010-08-19 12:01:44,375 [-1232094320] DEBUG Simias.Security.Web.AuthenticationModule - The web method is:

2010-08-19 12:01:44,381 [-1235252336] DEBUG Simias.Security.Web.AuthenticationModule - The web method is:

2010-08-19 12:01:44,381 [-1235252336] DEBUG Simias.Sync.Log - Released Lock count = 0

2010-08-19 12:01:44,493 [-1236305008] DEBUG Simias.Security.Web.AuthenticationModule - The web method is:

2010-08-19 12:01:44,493 [-1236305008] DEBUG Simias.Sync.Http.HttpService - StartSync: requester is : 4a845d5c-eb71-4a46-bfeb-670b88cf7d39

2010-08-19 12:01:44,497 [-1236305008] DEBUG Simias.Sync.Log - started syncservice

2010-08-19 12:01:44,499 [-1236305008] DEBUG Simias.Sync.Log - In Getlock

2010-08-19 12:01:44,499 [-1236305008] DEBUG Simias.Sync.Log - Acquired Lock count = 1

2010-08-19 12:01:44,499 [-1236305008] DEBUG Simias.Sync.Log - Out of get lock

2010-08-19 12:01:44,501 [-1236305008] DEBUG Simias.Sync.SyncService - BeginListChangedNodes End. Found 0 changed nodes.

2010-08-19 12:01:44,505 [-1232094320] DEBUG Simias.Security.Web.AuthenticationModule - The web method is:

2010-08-19 12:01:44,510 [-1235252336] DEBUG Simias.Security.Web.AuthenticationModule - The web method is:

2010-08-19 12:01:44,510 [-1235252336] DEBUG Simias.Sync.Http.HttpService - GetNodes: requester is :4a845d5c-eb71-4a46-bfeb-670b88cf7d39

2010-08-19 12:01:44,615 [-1232094320] DEBUG Simias.Security.Web.AuthenticationModule - The web method is:

2010-08-19 12:01:44,615 [-1232094320] DEBUG Simias.Sync.Log - Released Lock count = 0

2010-08-19 12:01:50,566 [-1328551024] DEBUG Simias.Security.Web.AuthenticationModule - The web method is:

2010-08-19 12:01:50,566 [-1328551024] DEBUG Simias.Sync.Http.HttpService - StartSync: requester is : 4a845d5c-eb71-4a46-bfeb-67

0b88cf7d39

2010-08-19 12:01:50,570 [-1328551024] DEBUG Simias.Sync.Log - started syncservice

2010-08-19 12:01:50,572 [-1328551024] DEBUG Simias.Sync.Log - In Getlock

2010-08-19 12:01:50,572 [-1328551024] DEBUG Simias.Sync.Log - Acquired Lock count = 1

2010-08-19 12:01:50,572 [-1328551024] DEBUG Simias.Sync.Log - Out of get lock

2010-08-19 12:01:50,573 [-1328551024] DEBUG Simias.Sync.SyncService - BeginListChangedNodes End. Found 0 changed nodes.

2010-08-19 12:01:50,578 [-1319478384] DEBUG Simias.Security.Web.AuthenticationModule - The web method is:

2010-08-19 12:01:50,584 [-1235252336] DEBUG Simias.Security.Web.AuthenticationModule - The web method is:

2010-08-19 12:01:50,584 [-1235252336] DEBUG Simias.Sync.Log - Released Lock count = 0

Replies(6)

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Entry History

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Doug Smith

Aug 19, 2010 8:50 PM

139.1. Re: Web Admin and Web iFolder Issues

I don't know if this helps, but when I click on the "System" tab in Web Admin, I get slightly more error detail:

Exception detail:

Exception type: Exception

Unable to connect to master serverSystem.Net.WebException: The request timed out

at System.Net.HttpWebRequest.GetRequestStream () [0x00000]

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke (System.String method_name, System.Object[] parameters) [0x00000]

at Novell.iFolderWeb.Admin.SystemInfo.ConnectToMaster () [0x00000]

at Novell.iFolderWeb.Admin.SystemInfo.Page_PreRender (System.Object source, System.EventArgs e) [0x00000]

at System.Web.UI.Control.OnPreRender (System.EventArgs e) [0x00000]

at System.Web.UI.Control.PreRenderRecursiveInternal () [0x00000]

at System.Web.UI.Page.ProcessLoadComplete () [0x00000]

at System.Web.UI.Page.InternalProcessRequest () [0x00000]

at System.Web.UI.Page.ProcessRequest (System.Web.HttpContext context) [0x00000]

Johnny Jacob

Aug 20, 2010 3:41 AM

139.1.1. Re: Re: Web Admin and Web iFolder Issues

Do you have more than one iFolder server running ? (eg : one master and many slaves)

Doug Smith

Aug 20, 2010 4:00 AM

139.1.1.1. Re: Re: Re: Web Admin and Web iFolder Issues

No, just one server (it's our first).

Doug Smith

Aug 20, 2010 9:40 PM

139.2. Re: Web Admin and Web iFolder Issues

More info: I increased the timeout in Web.config to 10 minutes, and when I clicked on a user from the Users tab, the page loaded in about 9.5 minutes! The iFolders tab also loaded in about 9 minutes. The System tab still will not load and times out after about 2 minutes.

Doug Smith

Aug 20, 2010 10:45 PM

139.3. Re: Web Admin and Web iFolder Issues

Ok, I setup a new/separate iFolder Web Admin server, and it works great! I don't know what's going on with the original, but it's probably something silly (hostname problem or something). Thanks!

Mahabalesh Asundi

Aug 23, 2010 4:07 PM

139.4. Re: Web Admin and Web iFolder Issues

iF you have configured public and private URL's of iFolder simias server with domain name, pls make sure that name resolves properly on that server.

you can also refer to /var/log/ifolder3/admin.log file, the admin console related exception and problems are reported there.

Please update this thread with these additional details, based on that we probably can try and figure out wt the problem is ?

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